Shipping policy

Last Updated: 2026-10-02

This Shipping & Returns Policy applies to purchases made through StateSide Performance, a d/b/a of Wasatch Automotive Outfitters LLC ("StateSide Performance," "we," "us," "our"). By placing an order, you agree to this policy and our Terms of Service.

IMPORTANT: This policy summarizes our shipping, cancellation, and return procedures. If this policy conflicts with our Terms of Service, the Terms of Service control to the maximum extent permitted by law.

1) Returns — Quick Summary

  • Returns must be requested within 30 days of delivery.
  • Returns require a Return Merchandise Authorization (RMA) issued by StateSide Performance.
  • Items must be new, unused, uninstalled, in original packaging, and in resellable condition.
  • The customer pays return shipping unless the item is defective or we shipped the wrong item.
  • A restocking fee of up to 30% applies to returns, at our sole discretion.
  • Certain items are final sale: special-order and made-to-order items, freight/LTL items, and clearance items. See Section 5.
  • Orders cannot be canceled through your account. Cancellation requests are reviewed individually. See Section 4.
  • We do not reimburse labor, installation, diagnostic, towing, storage, or any other third-party costs.

2) Return Eligibility Requirements

2.1 Timeframe

Returns must be requested within 30 days of delivery of the item.

2.2 Condition Requirements

Returned products must be:

  • New and unused
  • Uninstalled
  • Unmodified
  • In original packaging
  • In resellable condition

Returns may be denied if the product shows signs of:

  • installation or test-fitting
  • wear, scratches, damage, or missing components
  • damaged or heavily marked packaging
  • missing instructions, hardware, tags, or accessories

2.3 RMA Required (No Exceptions)

Returns are accepted only if an RMA number has been issued by StateSide Performance. Any return shipped without an RMA may be refused or returned to sender at the customer's expense.

3) Restocking Fees (Up to 30%)

A restocking fee of up to 30% applies to returns, at our sole discretion. We may reduce or waive the fee based on the vendor, product type, condition, and return reason.

Restocking fees exist because many of our products are sourced from third-party suppliers and manufacturers, and returns may involve:

  • supplier return penalties
  • reboxing and inspection labor
  • processing and administrative costs
  • inventory handling
  • payment processing costs

4) Cancellations

4.1 How to Request a Cancellation

Orders cannot be canceled through your customer account. To request a cancellation, contact us immediately at support@statesideperformance.com with your order number. Cancellations are not guaranteed.

4.2 When Cancellations May Be Approved

  • If your order has not been submitted to a supplier or manufacturer and fulfillment has not begun, we may approve the cancellation and issue a refund.
  • If your order has shipped, it cannot be canceled and must be handled as a return under this policy.

4.3 Made-to-Order, Built-to-Order, and Special-Order Items

Some products are made-to-order, built-to-order, custom-assembled, special-order, or otherwise prepared specifically for your order. If you request cancellation after processing has been initiated, the order may be subject to a cancellation and/or restocking fee of up to 30%.

Processing has been initiated when:

  • the order has been submitted to the supplier or manufacturer, or
  • production, allocation, sourcing, or fulfillment has begun

5) Final Sale Items (Non-Returnable)

The following items are final sale and are not eligible for return, exchange, cancellation after processing has begun, or refund, unless required by law:

  • Special-order, made-to-order, and built-to-order items
  • Freight/LTL items once shipped
  • Clearance, open-box, blemished, or used items (when labeled as such)
  • Opened fluids, chemicals, or similar products
  • Items marked final sale or non-returnable on the product page
  • Any item that has been installed, used, modified, or damaged
  • Items returned without original packaging or missing parts or hardware

All other items may be returned under Sections 1 through 3, including the condition requirements and restocking fee. Electrical components, lighting, programmers, and tuners that have been opened, connected, installed, or flashed are not returnable. Final sale items that arrive damaged or incorrect are handled under Sections 9 through 12. If you are unsure whether an item is returnable, contact us before ordering.

6) Return Shipping Responsibilities and Risk of Loss

6.1 Customer Pays Return Shipping

Unless the return is due to our error (wrong item shipped) or a confirmed defect, the customer is responsible for:

  • return shipping cost
  • shipping insurance (recommended)
  • packaging materials
  • risk of loss during return transit

6.2 Risk of Loss During Return Shipment

The customer bears all risk of loss or damage during return shipment. We strongly recommend shipping insurance for the full value of the return, signature confirmation, and a reputable carrier (UPS, FedEx, or USPS where applicable).

7) Refund Processing

If your return is approved:

  • Refunds are typically processed within 10 business days after the returned item is received and inspected, and may take up to 30 business days when a supplier return is required.
  • Refunds are issued to the original payment method only.
  • Refund amounts may be reduced by:
    • restocking fees (up to 30%)
    • shipping charges, including outbound shipping where applicable
    • vendor handling fees, where applicable
    • any other non-refundable charges

After we process a refund, your financial institution may take an additional 5–10 business days to credit your account.

8) Exchanges

We may offer exchanges at our discretion depending on the product and vendor availability. If an exchange is approved, the customer may be responsible for shipping costs, and restocking fees may apply depending on vendor policies and product condition.

9) Incorrect Items / Shipping Errors

If you believe you received the wrong item, contact us as soon as possible and provide:

  • your order number
  • photos of the item received
  • photos of the packaging and shipping label
  • a description of the issue

Shipping errors must be reported within 30 days of delivery. After 30 days, we are not liable for shipping errors.

10) Damaged Packages (Standard Parcel Shipments)

If your order arrives with visible shipping damage, you must:

  1. Take photos of the box and product immediately
  2. Keep all packaging materials
  3. Contact us with your order number and photos

Damage must be reported within 48 hours of delivery. We may require documentation before issuing an RMA, replacement, or refund.

Note: Cosmetic imperfections on certain products may not qualify as damage claims (see Sections 11 and 12).

11) Oversize Items (Bumpers, Skid Plates, Sliders, Racks, etc.)

Oversize and heavy items, especially metal products, have an increased likelihood of minor shipping wear such as scratches, scuffs, or small dents due to handling and packaging limitations. Examples include bumpers, skid plates, sliders, racks, tents, awnings, and other oversized or heavy items.

By purchasing oversize items, you acknowledge and agree that:

  • minor cosmetic shipping wear may occur
  • we cannot guarantee a perfect cosmetic finish after carrier handling
  • cosmetic issues may not qualify for return or replacement

At our sole discretion, we may offer partial credit, replacement parts or hardware, claim assistance with the carrier, or other remedies.

12) LTL / Freight Shipments (Important Receiving Instructions)

12.1 Delivery Access Requirements

The customer is responsible for ensuring the delivery location can accommodate freight delivery, including freight truck access and a forklift, loading dock, or adequate unloading assistance. If delivery fails due to site limitations, the customer is responsible for any additional freight costs.

12.2 Freight Inspection Requirement (Before Signing)

The customer MUST inspect the shipment before signing the delivery receipt. If damage is visible:

  • note the damage clearly on the delivery paperwork
  • take photos immediately
  • contact us before accepting whenever possible

Signing for freight delivery without noting damage may limit or eliminate the ability to file a freight claim.

12.3 Freight Items Are Final Sale Once Shipped

LTL/freight items are non-returnable once shipped, except as required by law. If damage occurs in transit, the remedy is a carrier claim, not a return.

13) Third-Party Vendor Policies (Including Seibon Carbon)

13.1 General Rule

Some products ship directly from third-party vendors or manufacturers and may be subject to vendor-specific shipping, return, and damage policies. If a vendor policy applies to your product and is disclosed or provided, that policy may govern cancellations, return eligibility, restocking fees, claim requirements, and timelines. If no vendor-specific policy is provided, this policy applies.

13.2 Seibon Carbon — Vendor-Specific Policy (Applies to Seibon Products Only)

Shipping and Backorders
Seibon tries to maintain a good stocking level to prevent backorders. If a backorder is necessary, Seibon will ship the order as soon as parts become available. Backorders must be canceled within five (5) days from when the order is placed, or before the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped.

Shipping Damage
Buyer must inspect packaging and products upon receipt, then accept shipment and note any damage or irregularities (crushed, torn, punctured, or broken parts) on the freight bill or receipt in the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for carrier inspection. Do not refuse shipment or return without approval, as the right to make a damage claim may be denied. A signed receipt without notation may eliminate further damage claims. Discovery of damage after clear delivery becomes the responsibility of the customer.

All damage must be reported within 24 hours to the carrier (trucking company) and to the dealer (StateSide Performance).

In cases of damage with proper notation, the carrier determines whether to pay repair cost or replacement value after inspection. Replacement value is the amount paid and is not negotiable. Disputes about settlement amounts must be addressed with the carrier. Seibon is not liable for damaged product or settlement outcomes.

Shipping Errors
If the consignee receives an incorrect item due to Seibon error, the consignee must inform the dealer within 3 days of receipt. Seibon will issue a call tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge.

Returns
Special orders cannot be returned. Return authorization must be requested within 3 days of receiving parts. Returned products must be received back within 10 days of issuing return authorization. No returns for parts that have been used, modified, painted, or installed. All returns are subject to a 30% restocking fee, plus return shipment charges. Original shipping and handling fees are not refundable. Approved returns may be for store credit only, as determined by Seibon. Defective items may be exchanged for the same item only. Returned goods should be insured for full value; refunds will not be issued for products damaged in return transit.

14) Wrong Address / Undeliverable Packages

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, failed delivery attempts, or refusal to accept delivery (not due to documented damage), then:

  • the customer is responsible for reshipment costs
  • restocking fees may apply (up to 30%)
  • original shipping costs are not refundable

15) Refused Deliveries

If a customer refuses delivery for reasons other than documented shipping damage:

  • the order will be treated as a return (if returnable)
  • restocking fees may apply (up to 30%)
  • shipping costs may be deducted from the refund
  • the customer may be responsible for additional carrier return fees

Freight/LTL items remain final sale once shipped.

16) Free Shipping (Orders Over $250)

Orders over $250 may qualify for free standard ground shipping within the lower 48 United States. Free shipping does not apply to:

  • freight/LTL shipments
  • oversize items
  • items with special handling requirements
  • vendor handling fees or restricted parts (when disclosed)
  • Alaska and Hawaii

Truck freight and oversize charges still apply unless otherwise noted.

17) Shipment Tracking

Tracking is typically provided within 3–5 business days after an order is placed. Some items ship directly from manufacturers and may take 5–7 business days or longer for tracking to be provided.

18) Partial Shipments

We may split orders into multiple shipments, including when items ship from multiple facilities, some items are backordered, or items cannot fit safely in one package. Partial shipments do not qualify as missing items until all tracking numbers have been provided and the shipment window has reasonably elapsed.

19) Policy Changes

We may update this policy at any time without prior notice. The version posted at the time of purchase generally applies to that transaction, unless the law requires otherwise.

20) Contact Us

For returns, cancellations, shipping issues, and order support, contact:

StateSide Performance (Wasatch Automotive Outfitters LLC)
Email: support@statesideperformance.com

Please include your order number, your full name, a clear description of the issue, and photos or documentation when applicable.